1. Where we deliver

Hizbiotics accepts delivery orders to the areas supported by our available checkout shipping options and delivery partners in Pakistan. Availability may vary by location and product.

2. Shipping charges

Any applicable delivery charge is shown during checkout or confirmed by our support team before dispatch when a manual order is arranged. If a fee or delivery option is unclear, please contact us before confirming an order.

3. Processing and estimated arrival

Orders are processed after stock and payment arrangements are confirmed. Delivery estimates depend on the destination, courier operations, product availability and public holidays. Any estimate provided is not a guaranteed arrival date.

4. Made-to-order serum

Hizbiotics Custom Brightening Serum is prepared only after the required assessment and order confirmation. Its preparation time is separate from courier delivery time and is communicated by the team when the order is reviewed.

5. Delivery information and support

Please enter an accurate name, reachable telephone number and complete address. Where available, tracking or dispatch information will be shared using the contact details supplied with the order. If your parcel is delayed or not received, contact our team so the delivery can be investigated.

6. Damaged or incorrect deliveries

If your order arrives damaged, defective, incomplete or different from what you purchased, contact us promptly with the order reference and clear photographs, where available. We will review the issue under our Returns & Refunds Policy and applicable consumer rights.